Termeni și Condiții

1. Introduction This document establishes the terms and conditions for using the official website and the accommodation and leisure services offered by Hotel Piscul Negru, managed by Daliro SRL, hereinafter referred to as "the Hotel" or "the Provider." By accessing the website, making a reservation, or staying at our complex, you fully accept the terms and conditions described below. If you do not agree with these terms, please do not use the website and do not make reservations.

2. Company Information

• Company Name: Daliro SRL
• Commercial Name: Hotel Piscul Negru
• Registered Office: Sat Barasti 168, Com. Cicanesti
• Unique Registration Code (CUI): RO 4464283
• Trade Register Number: J1992002419034
• Email: [email protected]
• Phone: +40726722479

3. Services Offered Hotel Piscul Negru provides hospitality industry services, including, but not limited to:

• Accommodation services in rooms and suites;
• Food and beverage services (restaurant, bar, terrace);
• Organization of private or corporate events (conferences, teambuildings);
• Leisure activities and relaxation facilities.

4. Definitions

• Client / Guest – the natural or legal person who makes a reservation or benefits from the Hotel's services.
• Reservation – the firm request made by a Client to hold one or more rooms for a specific period, accepted by the Hotel.
• Website – the online platform managed by the Provider for presentation and booking purposes.

5. Reservation, Rates, and Payment Policies

• Rates: All prices displayed on the website or communicated directly are expressed in RON and include VAT.
• Reservation Guarantee: To formally confirm a reservation, the Hotel may request an advance payment (equivalent to the first night of accommodation or a percentage of 30-50% of the total value).
• Payment Methods: Payment can be made by bank card (online or at the front desk), bank transfer, cash, or holiday vouchers/cards.

6. Cancellation and No-Show Policy

• Free Cancellation: Details regarding free cancellation are specified at the time of choosing the rate (e.g., up to 5-7 days prior to arrival).
• Late Cancellation: In the event that the cancellation is made after the communicated deadline, the advance payment paid is non-refundable.
• No-Show: If the guest does not show up on the day of check-in without prior notice, the reservation is automatically cancelled, and the Hotel retains the full value of the advance payment or the first night of accommodation if it falls outside the free cancellation period.

7. Accommodation Rules (Check-in, Check-out, and Conduct)

• Check-in: Starting from 15:00. Check-in is subject to the presentation of a valid identity document (ID card or passport) and the completion of the guest registration form.
• Check-out: Until 12:00. Exceeding this hour without the front desk's approval may incur additional fees (Late Check-out).
• Smoking: Smoking (including electronic cigarettes) is strictly forbidden inside the rooms and the common areas of the hotel. Smoking is allowed only in specially designated outdoor areas. Non-compliance results in a sanitization fee.
• Pets: Pets are accepted only with the hotel's prior consent and are subject to an additional fee.
• Public Peace: Guests have the obligation to maintain quietness between 22:00 and 08:00. Aggressive behavior, offensive language, or disturbing other guests may lead to immediate eviction from the hotel, without any refund for the services paid.

8. Liability of the Parties and Damages

• Guest's Liability: The Client is directly responsible for any destruction, damage, or theft of goods from the room or the common areas of the Hotel, caused by them or their companions. The Hotel reserves the right to directly bill the Client for the remediation of damages.
• Forgotten or Lost Items: The Hotel does not assume responsibility for money, jewelry, or valuable objects left unattended in rooms or common areas. Items left behind and found will be kept for 30 days, during which time they can be picked up in person or sent via courier at the client's expense.

9. Intellectual Property All materials published on the official website (texts, images of the hotel/surroundings, logos, branding elements) are the property of Daliro SRL and are protected by copyright legislation. Copying or using them for commercial purposes without written consent is prohibited.

10. Confidentiality and Data Protection (GDPR) Daliro SRL collects and processes your personal data (first name, last name, identity document details, payment details) in accordance with Regulation (EU) 2016/679 (GDPR).

• The data is used strictly for making reservations, billing, and fulfilling legal accommodation obligations.
• For full details, please consult our Privacy Policy.

11. Amendment of Terms The Hotel reserves the right to modify these terms and conditions in accordance with legislative changes or internal operating policies, without prior notice. The version applicable to your reservation is the one in force at the time the reservation is made or during the stay.

12. Applicable Law and Disputes This document is governed by Romanian legislation. Any misunderstanding or dispute arising between the parties shall be settled amicably. If an amicable settlement is not possible, the dispute will be submitted to the competent courts of law in Romania.

13. Contact For any questions, special requests, or complaints regarding our services, you can contact us at:

• Email: [email protected]
• Phone: +40726722479